HP 招聘APJ 2nd Line Support Engineer

  APJ Level 2 Support Engineer for Laserjet products specializing on both Hardware & Software.

  Supports Contact Center and Onsite teams on Laserjet Technical issues, identifies root cause and provides resolution.

  Provides product mentoring, coaching & training to contact center & onsite team based on requirements.

  Engages with the Product GBU on issues that need additional support from Level 3 teams. Ensures that all technical issues are responded and resolved according to the SLAs.



  联系人邮箱: yan-hong.qiu@hp.com